Can I get a refund on my Rental?
We DO NOT give refunds if you decide to leave. If you are moving within Hampshire's 5 regions, we will issue you with a refund, However the new island must be bought and rent paid before we will refund you.
Where do I pay my rent?
Your rent is paid to the rental box positioned on the islands jetty, right click on the box, select pay.
The amounts are displayed in weeks, 1 week, 2 weeks, 3 weeks, and 4 weeks.
The 4th week option has 10% deducted from it.
Can I Pay money direct to the owners Precious Bonetto & Bromley Baxton
The owners can not accept payment from any tenant, as this payment would not be recorded, all payments for land must be made to the Rent box on the islands Jetty.
I have paid the Box but nothing has happened?
Sometimes the rental box's have a funny turn, and they may need resetting please contact Precious Bonetto or Bromley Baxton, who will reset it. the box will not take your money, it will always return it, so please make sure in your payment history that you have had the money back.>/a>
The rental box has taken my money but not added any time?
it is extremly unlikely that the rental box will eat your money, it will always return it, if it is not functioning correctly, the box will return money under the name of Bromley Baxton. Please make sure that you have checked your history before contacting Precious Bonetto or Bromley Baxton, the Rental box records everything it does, so we have records of every action.
I am sure I paid for X days but the box tells me I only have X remaining?
The Rental box is very accurate, We have never known the rental box loose days, so if you feel this is the case we can check the records of the box against payment logs which we keep, to find out what the last payment made was, and the date it was made.
What do I do when I leave?
Please let us know you do not wish to stay by clicking the 'not renewing' option on the hippo box. please take your objects with you, if you do not, we will clear the land by returning all your objects. if you should loose anything due to this return we will not be held responsible. it is your responsibilty to clean up after yourself.
What if I forget to pay?
if you forget to pay the rental box we will give you a small 'grace period' if you do not pay in that time, all your objecst will be returned and you your island will be reclaimed. if you should loose anything due to this return we will not be held responsible. it is your responsibilty to clean up after yourself. if you decide to return, after we have cleared you plot, and you had the grace period you will be able to, but we will limit the amount of days we give you as a grace period. We have to pay for these regions, so we will not allow you to stay for free.